Privacy Policy

This Privacy Policy applies to:

• Our website
• Mobile applications
• Online orders
• Physical store purchases where customer information is collected
• Customer support communications
• Social media interactions
• Promotional campaigns
• Email newsletters
• WhatsApp Business communications

We may collect the following categories of information.

We collect information when you:

• Register an account
• Place an order
• Subscribe to newsletters
• Contact customer support
• Fill out forms
• Participate in promotions
• Leave reviews
• Join loyalty programs
• Contact us through WhatsApp
• Contact us through social media

Some information is automatically collected through cookies and website analytics.

We use your information to:

• Process your orders
• Deliver books
• Verify payments
• Generate invoices
• Handle returns and refunds
• Provide customer support
• Improve our website
• Detect fraud
• Prevent unauthorized transactions
• Maintain account security
• Recommend books
• Send order confirmations
• Notify delivery updates
• Send promotional offers (with your consent where required)
• Conduct surveys
• Improve customer experience

Where applicable, we process your information because:

• It is necessary to fulfill your order.
• You have given consent.
• We have legitimate business interests.
• We must comply with legal obligations.
• We need to prevent fraud or misuse.

If you subscribe to our newsletter, we may send:

• New arrivals
• Promotions
• Discount offers
• Book launches
• Reading recommendations
• Event invitations

You may unsubscribe at any time using the unsubscribe link or by contacting us.

Some of our technology providers may process data outside Pakistan. Whenever this occurs, we take reasonable measures to ensure your information remains protected.

We use commercially reasonable safeguards including:

• SSL Encryption
• Secure Hosting
• Firewall Protection
• Malware Protection
• Password Encryption
• Access Controls
• Backup Systems
• Monitoring Systems

However, no internet transmission is completely secure.

We retain your information only for as long as necessary to:

• Complete transactions
• Meet legal obligations
• Resolve disputes
• Prevent fraud
• Maintain accounting records

Inactive customer accounts may be deleted after an appropriate period unless required by law.

You may request to:

• Access your personal information
• Correct inaccurate information
• Update your profile
• Delete your account (subject to legal obligations)
• Withdraw marketing consent
• Request a copy of your stored information
• Request correction of order information

To exercise these rights, contact us at awamibooks309@gmail.com.

Our services are intended for individuals aged 13 years and above. We do not knowingly collect personal information from children without appropriate consent. If we become aware that such information has been collected, we will take reasonable steps to delete it.

We use cookies to:

• Keep you logged in
• Remember your cart
• Save preferences
• Improve website performance
• Measure website traffic
• Personalize content

You may disable cookies in your browser settings, although some features may not function properly.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing personal information.

If you submit book reviews, comments, ratings, or testimonials, they may become publicly visible.

Please avoid including confidential or sensitive information in publicly posted content.

We may use your information to:

• Verify identity
• Prevent fraudulent transactions
• Detect suspicious activities
• Investigate abuse
• Protect our customers and business

If our business is merged, acquired, reorganized, or sold, customer information may be transferred to the new entity, subject to applicable legal requirements.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of our services after updates constitutes acceptance of the revised policy.

If you have any questions regarding this Privacy Policy or your personal information, please contact us: