Shipping & Delivery Policy

We currently deliver to most cities and towns across Pakistan through trusted courier partners.

Delivery availability may vary for remote or restricted locations.

• Orders are processed during our normal business days.
• Orders placed on weekends or public holidays may be processed on the next business day.
• Once your order has been confirmed and payment (where applicable) has been verified, we will prepare it for dispatch.

Estimated delivery times are:

These are estimates only and may vary depending on courier operations and local conditions.

• Shipping charges, if applicable, will be displayed during checkout before payment is completed.
• From time to time, we may offer free shipping promotions subject to minimum order values or specific campaign terms.

Orders may be delivered through one or more reputable courier services operating in Pakistan. The courier partner used may vary depending on the delivery location and operational requirements.

Where available, tracking information will be shared with you via email, SMS, or WhatsApp after your order has been dispatched.

Tracking updates are provided by the courier service and may occasionally be delayed.

• Our courier partners will normally attempt delivery more than once if necessary.
• If delivery cannot be completed because of an incorrect address, unavailable recipient, or refusal to accept the parcel, the shipment may be returned to us.
• Additional shipping charges may apply for re-dispatch.

Customers are responsible for:

• Providing accurate shipping information
• Ensuring someone is available to receive the package
• Inspecting the package upon delivery
• Reporting any damage or missing items promptly

While we make every effort to deliver orders on time, delays may occur due to circumstances beyond our reasonable control, including:

• Weather conditions
• Public holidays
• Courier network delays
• Government restrictions
• Civil disturbances
• Natural disasters
• High seasonal demand

We appreciate your patience in such situations.

If your parcel appears damaged upon delivery:

• Photograph the package before opening it, where possible.
• Report the issue to us within 48 hours.
• Retain the packaging until the matter has been resolved.

If an order is returned because:

• the delivery address was incorrect,
• the customer could not be contacted,
• or the order was refused without a valid reason,

we may require payment of additional delivery charges before reshipping the order.

Ownership of the products transfers to you once the order has been delivered to the address provided during checkout.

For any delivery-related questions, please contact: